Privacy Policy
Effective Date: 1 June 2026
Last Updated: 8 June 2026
This Privacy Policy explains how ToursVan.com, a business operated under NXT LVL GLOBAL RESOURCES ("ToursVan", "we", "our", or "us"), collects, uses, discloses, and protects your personal information when you use our website, mobile services, WhatsApp communications, and transportation booking services.
By using ToursVan.com, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our services.
Personal Information
- Full Name
- Phone Number
- Email Address
- Billing Address
- Payment Information
- Flight Details
- Pickup and Drop-off Locations
- Passenger Information
- Special Requests submitted during booking
Non-Personal Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Referral Source
- Cookies and Analytics Information
2. How We Use Your Information
We use your information to:
- Process and manage bookings
- Arrange transportation services
- Assign drivers and transport operators
- Verify booking details
- Process payments and refunds
- Provide customer support
- Send booking confirmations and updates
- Improve our website and services
- Conduct internal reporting and analytics
- Prevent fraud and unauthorized activities
- Comply with legal obligations
3. Driver & Transport Operator Information Sharing
To fulfill your booking, ToursVan may share relevant booking information with assigned drivers, transport operators, or transportation partners.
Information shared may include:
- Passenger Name
- Contact Number
- Pickup Location
- Drop-off Location
- Flight Information
- Booking Reference Number
- Special Instructions related to the trip
Drivers and transport partners are only permitted to use this information for the purpose of delivering the booked transportation service.
4. Payment Processing
Payments may be processed through trusted third-party payment providers.
ToursVan does not store full credit card or debit card information on its servers.
Payment providers may collect and process payment information according to their own privacy policies.
5. WhatsApp, SMS & Email Communications
By submitting a booking request, you agree that ToursVan may contact you through:
- SMS
- Telephone Calls
These communications may include:
- Booking confirmations
- Driver details
- Pickup reminders
- Trip updates
- Customer support messages
- Service-related notifications
Marketing communications will only be sent where permitted by applicable laws or where consent has been provided.
7. Data Security
ToursVan implements reasonable technical and organizational security measures to protect personal information against:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss or destruction
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
8. Data Retention
ToursVan retains personal information only for as long as necessary to:
- Provide transportation services
- Maintain business records
- Resolve disputes
- Comply with legal, accounting, and regulatory requirements
Information may be retained for longer periods where required by applicable laws.
9. Your Rights
You may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Request details regarding how your information is used
Requests may be subject to legal and regulatory obligations.
10. Third-Party Services and Links
Our website may contain links to third-party websites and services.
ToursVan is not responsible for the privacy practices, content, or policies of external websites and service providers.
Users should review the privacy policies of third-party websites independently.
11. International Visitors
ToursVan serves customers from various countries. By using our services, you acknowledge that your information may be processed and stored in Malaysia or other jurisdictions where our service providers operate.
12. Changes to This Privacy Policy
ToursVan reserves the right to modify or update this Privacy Policy at any time.
Any changes will be posted on this page together with the updated revision date.
Continued use of ToursVan services after changes are posted constitutes acceptance of the revised Privacy Policy.
13. Contact Us
For questions regarding this Privacy Policy or your personal information, please contact:
ToursVan.com reserves the right to update this Privacy Policy at any time. Any updates will be published on this page with a revised "Last Updated" date.